Free shipping on orders over $75 • Easy 30-day returns

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Returns & Exchanges

Simple, transparent, hassle-free. Here's how it works.

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30-Day Return Window

Returns accepted within 30 days of delivery. Items must be unused and in original packaging.

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Free Returns

We cover return shipping for all domestic orders. Print a prepaid label from your account.

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Hassle-Free Process

Initiate a return from your account dashboard or contact support. Refunds processed within 5 business days.

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Customized Items

Personalized/customized cups are final sale unless there's a manufacturing defect.

How to start a return

  1. Sign in to your account and go to Orders
  2. Select the order with the item you want to return
  3. Click "Request Return" and follow the steps
  4. Print your prepaid label and drop off at any carrier location
  5. Refunds are issued within 5 business days of receipt

Need help with a return?

If you need assistance, our support team is ready to help.

Contact Support